Flawless Consulting: A Guide to Getting Your Expertise Used
By: Peter
Block
For Peter Block, "a consultant is a person in a
position to have some influence over an individual, a group, or an organization,
but who has no direct power to make changes or implement programs." In this
book, he points out the elements that often get in the way of productive
consulting, and then shows you how to handle them and move on to clear, mutually
beneficial consulting.
The book is filled
with sound advice, techniques, and checklists for making each consultation as
effective and efficient as possible, i.e., "flawless."
No matter how well
you think you know your clients or your expertise, Block cautions you to focus on
the consulting essentials. He emphasizes that the client's "presenting problem"
is often not the real problem. He encourages consultants to get a clear picture
of both the technical or business problem and how the problem is being managed --
the politics of the situation, people's attitudes, the manager's style, etc. To
gain insight into the interpersonal or process dimensions, Block says that
consultants should "recognize the similarity between how clients manage you and
how they manage their own organization."
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