Managing Differences and Agreement

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Managing Differences & Agreement^®

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Managing Differences and Agreement®

Agenda

Day 1 (8:30-5:00 p.m.)

Introduction - Analyzing Views of Conflict
Understanding the Context in Which Conflict Occurs
Diagnosing the Conflict
Deciding Whether You Want to Manage the Difference
Deciding if the Differences are Manageable
Getting Beneath the Surface to the Real Differences - the Core Differences
The Skills of Engagement
- Hearing the Whole Message on Differences

Day 2 (8:30-5:00 p.m.)

The Skills of Engagement (continued)
- Stating Your Position so it Can be Heard Without Fighting
- Identifying the Differences - Supporting and Confronting on the Same Issue
Going Beyond Engagement - Actions Which Make Agreements Possible - Focus on the Issue, Not the Person
Barriers or Blocks to Agreement
- Anger: The Bottled up Emotional Barrier to Agreement
- Negotiating Agreements that Last
Steps that Work in Dealing with Different Kinds of Conflict
- Simple Differences
- Conflict
- Historical Conflict
Bringing it All Together with Confidence

Concepts
Target Outcomes
Agenda
Who should attend?

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Related Info

Once again it rears...

What have we been taught to think of as,

Its ugly head... Conflict,

Along with anger, frustration, guilt and energy.

If only, we think,

Something good could come of this.

Now, perhaps, it can.

This conflict workshop helps you work with conflict in ways that strengthen your relationships and partnerships within the organization. It is especially useful for dealing with the difficult issues raised in working with diversity, and with relationships across organizational boundaries and teams. The workshop gives participants the skills to identify conflicts that can and cannot be resolved, models to diagnose the underlying causes of conflict, and specific methods to engage differences with others.

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