Managing Differences and Agreement

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Managing Differences & Agreement^®

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Managing Differences and Agreement®

The objectives of Managing Differences and Agreement are to forge lasting agreements with real commitment, to understand the source and diagnose the causes of conflict, to use the skills of engagement, listening, communicating, assertiveness and negotiating

Target Outcomes:

Identify negative prejudices toward conflict and establish a positive way of looking at conflict

Determine where conflicts are manageable and where they are not

Understand the inevitability of conflict between individuals and among work groups

Diagnose the core differences which create conflicts so that basic problems are resolved, not just symptoms of the problem

Apply interpersonal skills learned in other programs and reinforce them as they apply to the unique situations that arises in conflicts

Deal with the emotional aspects, which frequently arise in conflict situations and present a barrier to reaching agreement (deal productively with anger)

Take initiative in dealing with conflict in which you are a participant or when you are in a third party position

Take personal responsibility for your part in the conflict and your ability to initiate action

Develop action plans for resolving a variety of conflicts diagnosed at the workshop

Concepts
Target Outcomes
Agenda
Who should attend?

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Related Info

Once again it rears...

What have we been taught to think of as,

Its ugly head... Conflict,

Along with anger, frustration, guilt and energy.

If only, we think,

Something good could come of this.

Now, perhaps, it can.

This conflict workshop helps you work with conflict in ways that strengthen your relationships and partnerships within the organization. It is especially useful for dealing with the difficult issues raised in working with diversity, and with relationships across organizational boundaries and teams. The workshop gives participants the skills to identify conflicts that can and cannot be resolved, models to diagnose the underlying causes of conflict, and specific methods to engage differences with others.

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