Consulting Skills in Action

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Trainers Become Full Partners

Training ain't what it used to be. Gone are the days when a trainer could offer a menu of one-size-fits-all programs to a captive audience. Today's trainers face a daunting array of...

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Engineering Impact

Engineers hold the key to progress and problem solving in an increasingly technical world. They are often seen as experts with the wizardry to solve complicated problems...

business people

Making Quality Happen

“Companies who are going to be successful truly understand what the customer wants, needs and expects, today, six months from now, and five years from now.” So says John Barr manager of quality consulting with Xerox...

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The New Role For the Human Resources Staff

Staff professionals concerned with an organization’s human resources want to partner with managers as equals, collaborating...

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Gaining Client Commitment

The angered executive exploded. Flinging his pen across the room, he rejected the information systems solution presented by Cynthia Jordon-Putt. She assessed the situation quickly. Taking a deep breath...

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You May Be an Internal Consultant

You’re a what? A consultant! The word conjures many thoughts – most of them negative. I’ve heard the jokes, seen the cartoons, and watched the movies. I never thought of myself....