Peter encourages us to change the narrative — not people. The concept of a “change agent” is arrogant, says Peter. Instead of saying “I’m here to change them,” we can say, “I’m here to change the conversation with people about their intentions.” In any conversation aimed to change the narrative, you’re doing two things: giving support to the organization and then confronting it. Peter says the support statement often is a simple acknowledgement that you hear what the client is saying; it means you have listened. The confront statement then identifies the difference between how you see a situation and how the client sees the situation.
Written by Designed Learning
Peter Block’s Flawless Consulting Skills workshops and courses are offered exclusively by Designed Learning, Inc. In the last 25 years Designed Learning has trained over 1,000,000 people for hundreds of companies worldwide on how to have their skills and knowledge utilized and their recommendations implemented based on the best selling Flawless Consulting: A Guide to Getting Your Expertise Used. This has helped to create workplaces and communities that facilitate empowerment, stewardship and chosen accountability.