by Peter Block
From News for a Change
At some unidentified moment in the last year, conference calls replaced meetings and e-mail, and answering machines replaced conversation. No sense complaining, it is now time to make the best of it.
My concern is that there will soon be a book entitled “Virtual Participation: Keys to Successful Conference Calls.” This column is to save you and me from the trouble of reading that book. I, for one, am beginning to love conference calls. So much of the burden of relating is removed.
No longer distracted by a nervous obsession to make eye contact, I love not having to lean forward to indicate interest. Facial expression has never been my strong suit, and being one who runs the gamut of emotions from A to B, I no longer have to envy or be responsive to the unstated emotional needs of others.
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