Flawless Consulting 3rd Edition
Peter Block’s Flawless Consulting: A Guide to Getting Your Expertise Used is considered the “consultant’s bible” and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses new business challenges since the second edition was written and also explores what’s on the minds of “next generation” consultants.
It also includes more guidance on how to ask better questions and how to help clients understand the importance of what is invisible but near at hand from the recently emerging field of Positive Deviance. Extensive examples are cited from healthcare and education as well as a discussion of the agonies of contracting and, finally, the impact of technology and the virtual world on consulting relationships.
A Note from Peter Block on the new edition of Flawless Consulting®
There are three themes that are newly developed in this edition of Flawless Consulting®. The first is about what to look for: Is it useful to look at problems and what is not working, or might we better look at possibilities and what is working?
The second is who should do the looking; there is growing evidence that change occurs best when clients, employees, citizens are brought together in groups to examine their own situation, especially their strengths, and develop their own alternative future.
Finally, the third innovation in this edition is an expanded look at where the skills of Flawless Consulting® are being applied; there are powerful new examples from a consultative teacher in a classroom and the collaborative practice of a heart surgeon.