Day 1 (8:30-5:00 p.m.)
- Welcome – Four Powerful Questions
- Changing Your Way of Thinking – Choosing Accountability
- Intentions and Crossroads
- Creating Business Literacy
- Changing Management Practices
Day 2 (8:30-5:00 p.m.)
- Changing the Conversations
- Dealing with Cynics, Victims and Bystanders
- Conversations Outside the Unit
- Redesigning the Architecture
- Embracing Courage
- Closing
