| Summary of the Six
Conversations that Build Accountability and Commitment
These six conversations are founded on a sincere belief that all change
and transformation is linguistic in nature. That focusing on people's
potential, and their best nature is much better than solving problems of
the past or people's deficits. And that by having these conversations,
we can create a community that helps organizations succeed beyond
average performance.
The content of these
conversations serves as a basis for our customized training and
consulting with organizations on chosen accountability. For more
information about how to bring these conversations into your
organization, contact Bill Brewer at 1-866-770-2227 or
bbrewer@designedlearning.com .
The Invitation
Conversation-
Transformation occurs through choice, not mandate. Invitation is the
call to create an alternative future.
How we are called
together to experience our sense of freedom in any gathering? What types
of invitations allow people to grant themselves unlimited permission to
participate and own the relationships, tasks, and process that lead to
success? How can we craft compelling messages that challenge all invited
participants to stay? The invitation must contain a hurdle or demand if
accepted. It is a challenge to engage? Most leadership initiatives or
training are about how we get or "enroll" people to do tasks and feel
good about doing things they may not want to do. Our belief is that we
should have people "self-enroll" in order to experience their freedom of
choice and commitment. How we invite people to join us in our work and
mission is critical to how far they own and commit to the ultimate
success of that mission.
Change is a self inflicted
wound. People need to "self-enroll" in order to experience their freedom
of choice and commitment.
The leadership task
is to name the debate, issue the invitation, and invest in those who
choose to show up. Those who accept the call will bring the next circle
of people into the conversation.
The Possibility
Conversation
is one that focuses on what we want our future to be as opposed to
problem solving the past. This is based on an understanding that living
systems are really propelled to the force of the future. The possibility
conversation frees people to innovate, challenge the status quo, and
create new futures that make a difference. In new work environments this
conversation has the ability for breaking new ground and in
understanding the prevailing culture.
Problem solving and
negotiation of interests makes tomorrow only a little different from
yesterday. Possibility is a break from the past and opens space for a
future we had only dreamed of. Declaring a possibility wholeheartedly is
the transformation. In new work environments this conversation has the
ability for breaking new ground and in understanding the prevailing
culture. It confronts people with the freedom of choice and creation,
change and commitment. ]
The leadership task
is to postpone problem solving and stay focused on possibility until it
is spoken with resonance and passion.
The Ownership
Conversation
is one that focuses on whose organization or task is this? The
conversation begins with the question, “how have I contributed to
creating the current reality?” Confusion, blame and waiting for someone
else to change are a defense against ownership and personal power. The
conversation explores the sense of ownership that the group can create
together by having conversations that really matter individually and
collectively.
The enemy of
ownership is innocence and indifference. The future is denied with the
response, “it doesn't matter to me--whatever you want to do is fine?”
This is always a lie and just a polite way of avoiding a difficult
conversation around ownership. We believe the ownership conversation is
a critical cornerstone for the success of any strategy implementation.
What is it that matters most for people to individually and collectively
own the strategic direction in an organization? And what factors help
ownership become real and fundamental in the full cycle of human
experience, business development, or strategy implementation?
People best create
that which they own and co-creation is the bedrock of accountability. It
is the belief that I am cause.
The leadership task
is to confront people with their freedom.
The Dissent
Conversation
is allowing people the space to say "no". If we cannot say "no" then our
"yes" has no meaning. People have a chance to express their doubts and
reservations, as a way of clarifying their roles, needs, and yearnings
within the vision and mission being presented. Genuine commitment begins
with doubt, and "no" is a symbolic expression of people finding their
space and role in the strategy. It is when we fully understand what
people do not want that we can fully design what they want. Refusal is
the foundation for commitment.
The leadership task
is to surface doubts and dissent without having an answer to every
question.
The Commitment
Conversation
is about individuals making promises to their peers about their
contribution to the success of the whole organization. It is centered in
two questions: What promise am I willing to make to this enterprise?
And, what is the price I am willing to pay for the success of the whole
effort? It is a promise for the sake of a larger purpose, not for the
sake of personal return.
The leadership task
is to reject lip service and demand either authentic commitment or ask
people to say no and pass. We need the commitment of much fewer people
than we thought to create the future
we have in mind.
The Sixth
Conversation is Around Gifts.
What are the gifts and assets we bring to the enterprise? Rather than
focus on our deficiencies and weaknesses, which will most likely not go
away, let us build on the gifts we bring and capitalize on those.
Instead of problematizing people and work, the conversation is around
searching for the mystery that brings the highest achievement and
success in work organizations. Confront people with their essential core
that has the potential to make the difference and change lives for good.
This resolves the unnatural separation between work and life.
The leadership task
is to bring the gifts of those on the margin into the center.
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